Customer & Vendor Resources

All new vendors need to submit a current W-9 (signature must be within one year and on the most up-to-date form published by the IRS — currently March 2024) and complete the new vendor form.

The standard processing time for onboarding a new vendor is 3–5 business days. This includes a verification process to verify the information that was submitted. Please note that no payment will be issued until a W-9 and vendor form has been received from the new vendor.

The default payment method for vendor payments is ACH. This allows for faster processing time and enhances security. Our standard payment terms are Net 30. Remittances are sent the day payment is made and will come from the following email address: reltringham@cscsugar.com.

All vendors should email invoices to the Refining Accounts Payable email address: refining.ap@cscsugar.com.

• Only one invoice should be attached per email sent.
• All invoices must include a site location (if you are unsure of the site location, please reach directly out to the employee who placed the order and they can provide you with the correct site location).
• The bill-to address should be listed as CSC Sugar DBA Sugaright, 200 Rock Run, Fairless Hills, PA 19030.
• The attached invoice that is emailed should be named with your company name and the invoice number.

Any invoice received that does not follow the above guidelines starting June 15th, 2026, will be rejected by our accounting software. An email will be sent to notify the company of the issue(s) with processing the invoice, so it can be changed and resubmitted promptly.

The Refining Accounts Payable email is monitored daily by our centralized accounts payable department. When an invoice is received, it gets uploaded into our database and sent to the appropriate employee for their review and approval. Once the invoice is approved it will get processed in our accounting software and payment will be made according to the agreed payment terms. If there are any service or pricing discrepancies with an invoice, our accounts payable department and/or the employee who placed the order will reach directly out to the vendor, so that we can work with the vendor to get the invoice corrected in a timely manner.

All statements and payment inquiries should be sent to: inquiry.ap@cscsugar.com.

This email address is monitored daily. If you would like to verify that we have received, processed, and/or made payment on an invoice then please send those inquiries to the inquiry email address. The company will strive to reply back to all inquiries within 48 hours. As an alternative you can always reach out directly to our accounts payable department via phone at 215-437-3808.